Name
Customers Are People Too
Description
Referring to a customer as a ticket number is off-putting. Referring to a customer as a business opportunity is just plain rude. It's easy to ask for a first name before a support chat begins, and it makes the experience more human for everyone involved.
Date & Time
Monday, March 22, 2021, 4:30 PM - 5:00 PM
Speakers
Virtual Session Link