Naam van de sessie
Customers Are People Too
Beschrijving
Referring to a customer as a ticket number is off-putting. Referring to a customer as a business opportunity is just plain rude. It's easy to ask for a first name before a support chat begins, and it makes the experience more human for everyone involved.
Datum en Tijd
vrijdag 11 juni 2021, 16:30 - 17:00
Sprekers
Virtuele sessielink