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Monday, March 22, 2021
On the Front Lines of Feedback
Being Kind: The Snowball Effect
Switching Gears form Support to QA
Company-Wide All Hands Support
Investing in Internal Tools to Give Exceptional Service
Being Kind: The Snowball Effect
CSAT vs CES (Customer Effort Survey)
Make Support Part of Your Product
Bringing the Right Data to the Product Table
Investing in Internal Tools to Give Exceptional Service
Every Machine Needs A Mechanic: Hire People Who Don’t Do Support
How To Train and Engage The Modern-Day Millennial Without Sacrificing Quality
Customers Are People Too
Tuesday, March 23, 2021
Front Lines of Feedback
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